Park Hotel Kenmare - County Kerry
Nobody understands the importance of attention to detail better than the Brennan brothers, stars of RTE’s quirky ‘hospitality hospital’ programme, 'At Your Service'.
Legendary in the hospitality world for the exceptionally high standards that they not so much insist on as nurture at Park Hotel Kenmare, the Brennans have faced the same challenging conditions as everyone else this year and they have had to work creatively to attract business.
Prices have tumbled – from the consumer angle I have to admit we were more relaxed, and enjoyed our stay (and departure) more than usual this year, as the bill was considerably lower – but standards have not. Economies have had to be made of course, but not in any way that would adversely affect the guest experience. There is perhaps less choice on the dinner menu, but the quality of both food and service is outstanding.
John mentioned the cost of soap wastage, saying they’ve reduced the size from 50g to 25g, but that’s unlikely to have sparked complaints. And they certainly haven’t gone the way of so many hotels and cut corners on breakfast, which remains the same, exceptionally satisfying way to start the day as it ever was: superb food, excellent service and well-judged timing so it doesn’t take up the entire morning.
Let’s hope the topic comes up at one of their ‘At Your Service’ ‘guinea pig’ hotels – there are plenty out there who would do well to listen.